What is an Agent Handoff?
Agent handoff is the transfer of an in-progress task, along with its full context, from one AI agent (or from an agent to a human) to another, so work can continue without starting over.
Handoffs happen for a few different reasons: a task exceeds one agent's specialization and needs a different agent better suited to the next step, a session needs to continue across a longer time span than one agent invocation covers, or the agent hits a limit — a low-confidence decision, a guardrail, an approval gate — and needs a human to take over. In every case, the quality of the handoff depends on how much relevant context transfers: a poor handoff drops history and forces the recipient to reconstruct what already happened, while a good one carries forward the conversation, the decisions already made, and why.
This is harder than it sounds because context has to be summarized, not dumped wholesale — an agent or human receiving a handoff after a hundred prior steps needs the load-bearing facts, not the full transcript. Systems that do this well maintain a persistent session or memory object that any agent (or the escalated human) can pick up from, rather than reconstructing state from scratch each time.
In practice with Neotask
When a Neotask support agent can't resolve a billing dispute within its authorization scope, it hands off to a human with a concise summary — what the customer asked, what the agent already checked, and why it's escalating — rather than the human having to re-read the entire chat history from the start.
Related terms
- agent-delegation
- agent-memory
- human-in-the-loop
- agent-orchestration
- multi-agent-system
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