What is a Data Sync?
Data sync is the process of keeping data consistent across two or more systems, propagating changes made in one system to the others so they all reflect the same current state.
Sync can run in one direction (a source of truth pushes changes out to read-only copies) or bidirectionally, where either system can originate a change and both need to reconcile it - bidirectional sync is meaningfully harder because it has to resolve conflicts when the same record is edited in both places before the last sync completed.
Sync mechanisms range from full-refresh (re-pulling everything on a schedule, simple but wasteful) to incremental (only pulling records changed since the last sync, using timestamps or change-data-capture) to real-time (event-driven, propagating a change the moment it happens via webhooks or streams). The choice trades off freshness against cost and complexity.
A sync system needs a clear conflict-resolution rule - last-write-wins, source-system-priority, or manual review for high-stakes conflicts - because without one, two systems disagreeing about the current state of a record is a matter of when, not if, especially once more than two systems are kept in sync with each other.
In practice with Neotask
When a tenant connects both a CRM and a support tool to Neotask, contact records are kept in sync incrementally - only changed fields propagate between systems - with the CRM treated as the source of truth for identity fields so a conflicting edit doesn't silently overwrite the wrong value.
Related terms
- data-mapping
- data-deduplication
- crm-integration
- data-pipeline
Plans
Free
$0/mo
Download without a card and start for free.
Individual
$50/mo
The full personal agent platform for one person.
Business
$100/mo
One company workspace with room to add your team.
Enterprise
$200/mo
Multiple workspaces and capacity for larger teams.
Continue