Customer.io

Marketing

Neotask uses OpenClaw to bring Customer.io's behavioral data and campaign logic into conversation — segments, campaigns, and person lookups at your fingertips.

What You Can Do

Person Lookup & Event History

Find any person by email or ID, see their attribute values, recent event history, and which campaigns or newsletters they're currently subscribed to. Invaluable for debugging or support context.

Campaign Monitoring

Check delivery, open, click, and conversion rates for active campaigns. Identify messages with high unsubscribe rates or unusual bounce spikes that need attention.

Segment Health

Query current segment sizes, see which segments have grown or shrunk recently, and identify segments with zero members — often a sign of broken event tracking or attribute conditions.

Broadcast Performance

Pull metrics for recent broadcast sends — total sent, delivered, opened, clicked — and compare across sends to understand audience response to different content types.

Event & Trigger Debugging

Ask whether a specific event has been received for a person, see when it was last triggered, and check if it's successfully qualifying people into the expected campaigns.

Try Asking

  • "Look up the person with email user@example.com — what campaigns are they in?"
  • "What's the open rate on the 'Day 7 Onboarding' campaign message?"
  • "Which segment has the largest membership right now?"
  • "Did the 'purchase_completed' event fire for customer ID 98234 this week?"
  • "Are there any segments with zero members that should have people in them?"
  • "What's the click-to-open rate on our last broadcast?"
  • "Which campaign message has the highest unsubscribe rate this month?"
  • "How many people entered the 'Trial Expiring' campaign this week?"

    • Pro Tips

  • Customer.io campaigns are event-triggered — if a campaign has low enrollment, the first thing to check is whether the trigger event is being received. Ask Neotask to look up recent event history for a test person.
  • Segment size changes are worth monitoring weekly — a sudden drop usually means an attribute or event condition stopped being met, which can silently exclude customers from critical flows.
  • For transactional email, open rates are less meaningful than delivery rates — ask for bounce and delivery status first to confirm messages are reaching inboxes.
  • Person lookup is one of the highest-value features for support teams: "What campaigns is this person in and what have they received?" answers most 'why did I get this email?' questions.
  • Customer.io's behavioral data is only as good as your event tracking — if numbers look off, ask Neotask to surface the last 5 events received for a specific person to verify the pipeline.
  • For multi-workspace setups, specify which workspace you're querying — Neotask will confirm the active workspace before returning data.

    • Works Well With