Gorgias MCP server

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Gorgias is ecommerce customer support infrastructure, and this connection lets Neotask work inside it directly — reading and responding to customer tickets and conversations, and checking on automation rules. Instead of triaging a support queue yourself, you can ask Neotask to pull open tickets, draft a reply for a specific one, or check how a macro or automation rule is currently set up.

• Pull open customer support tickets and conversations from Gorgias
• Draft replies to customer messages for review or direct sending
• Check macro and automation rule settings

What you can automate

Gorgias MCP server

Manage customer support tickets, conversations, and automation rules for an ecommerce helpdesk, including reading and responding to customer messages.

Real workflows

Work through a support ticket queue

Ask Neotask to pull the open tickets in Gorgias, summarize them, and draft replies for the ones that are straightforward, so you're reviewing rather than writing from scratch.

Frequently asked questions

Can it send replies to customers on its own?

It can draft replies for you, and depending on how you want it set up, it can send them directly or leave them for your review first.

Can it check how an automation rule is configured?

Yes — you can ask it to check macro and automation settings in your Gorgias account.