Support teams using **Intercom** often face the same challenge: a customer describes a problem, but the description alone rarely tells the full story. With **Microsoft Clarity** feeding session recordings and heatmap data directly into your support workflow through **Neotask**, your agents gain instant visibility into exactly what a user experienced — not just what they reported. Neotask bridges the gap between Intercom's customer messaging platform and Clarity's behavioral analytics engine, so every support conversation is backed by concrete UX evidence.