PagerDuty

Infrastructure

Neotask turns PagerDuty into an autonomous incident command center - manage incidents, schedules, escalation policies, and status pages agents.

• Create, manage, and resolve incidents with notes, responders, and automated workflows
• Manage on-call schedules, escalation policies, and team rosters through conversation
• Operate event orchestration rules and publish status page updates without the PagerDuty UI

What You Can Do

With 68 actions, PagerDuty is one of the deepest integrations available. Here is how the capabilities break down:

Area	What You Can Do
Incidents	Create, list, get, manage, add notes, add responders, find related/past/outlier incidents, list alerts
Incident Workflows	List, get, and start automated incident workflows
Schedules	List, get, create, update schedules; list schedule users; create overrides
Escalation Policies	List and get escalation policies
Services	List, get, create, and update services
Event Orchestration	List, get, update routers; append rules; inspect global and service-level orchestrations
Alert Grouping	Create, list, get, update, and delete alert grouping settings
Change Events	List and get change events; list by incident or service
Status Pages	List status pages; create and update posts; list impacts, severities, and statuses
Teams	List, get, create, update, delete teams; add/remove members
On-Call	List on-call schedules and users
Logs	List and get log entries
Users	List users and get user data

Every action runs autonomously or requires your approval - you decide.

Try Asking

• "Create a P1 incident for the checkout service with title 'Payment gateway timeout'"
• "Who is on-call for the platform team right now?"
• "Add a note to incident 4521 saying the root cause was a misconfigured DNS record"
• "Show me all open incidents from the last 24 hours"
• "Create a schedule override for Maria to cover tonight's on-call shift"
• "Start the 'Major Incident Response' workflow for incident 8832"
• "Post a status page update saying payments are restored"
• "What escalation policy is assigned to the API service?"

Pro Tips

• Use incident workflows to trigger standardized response playbooks - agents can start them automatically when specific conditions are met.
• Schedule on-call roster reviews weekly so agents flag gaps or overloaded team members before they become problems.
• Combine PagerDuty with your monitoring tool in an app group so agents can correlate alerts with metric spikes in one conversation.
• Event orchestration rules let you route and transform alerts before they page anyone - manage these conversationally instead of clicking through the UI.
• Approval gates on incident creation prevent accidental P1 declarations - useful when agents are processing automated alert data.
• Multi-agent teams can handle incident response across multiple services simultaneously during major outages.

Plans

Works Well With

• AWS - Connect PagerDuty and AWS to automate incident response, correlate CloudWatch alerts with on-call schedules, and resolve...
• Datadog - Connect Datadog and PagerDuty with Neotask AI. Auto-escalate alerts, manage on-call routing, and resolve incidents faste...
• Drip - Connect Drip and PagerDuty with Neotask to unify email marketing and incident management. Monitor email delivery, trigge...
• GitHub - Connect PagerDuty and GitHub to link incidents to commits, automate runbooks, and resolve issues faster.
• Google Ads - Connect Google Ads and PagerDuty with Neotask. Monitor ad performance, trigger alerts on budget spikes, and resolve inci...
• Google Docs - Connect Google Docs and PagerDuty with Neotask to automate incident report documentation, streamline postmortem automati...
• Google Forms - Connect Google Forms to PagerDuty with Neotask. Automate incident creation from form submissions, trigger PagerDuty aler...
• iMessage - Connect PagerDuty with iMessage to automate incident alerts, send mobile notifications, and resolve on-call issues faste...
• Jira - Connect PagerDuty and Jira to automatically create tickets from incidents, sync status updates, and close the loop betwe...
• LaunchDarkly - Connect LaunchDarkly and PagerDuty with Neotask to automate incident response, flag rollbacks, and on-call escalations t...
• Mailgun - Connect Mailgun and PagerDuty with Neotask to automate email bounce alerts, monitor email infrastructure health, and tri...
• Microsoft Teams - Connect PagerDuty with Microsoft Teams to route alerts, manage incidents, and coordinate response in your team channels.
• S3 - Connect PagerDuty and AWS S3 to automate incident log archival, attach runbooks to alerts, and keep your on-call workflo...
• Salesforce - Connect Salesforce and PagerDuty to track customer incidents in CRM.
• Sentry - Connect Sentry and PagerDuty to route error alerts to on-call teams instantly and reduce MTTR.
• Slack - Connect PagerDuty and Slack for real-time incident alerts, acknowledgment, and resolution from Slack.
• Smartsheet - Connect PagerDuty and Smartsheet with Neotask to automate incident tracking, on-call scheduling, and project updates acr...
• Todoist - Connect PagerDuty and Todoist with Neotask to turn on-call incidents into personal tasks automatically. Streamline incid...
• ZoomInfo - Connect PagerDuty and ZoomInfo with Neotask to enrich incident response with contact data and streamline on-call workflo...

More Infrastructure Integrations

• Terraform - Neotask manages your Terraform Cloud infrastructure - operate workspaces, stacks, and policy sets without touching the CLI or dashboard.
• DynamoDB - Query, scan, and manage your DynamoDB tables through conversation - Neotask brings AI agents to your AWS data layer.
• Heroku - Neotask deploys, scales, and manages your entire Heroku platform - from dyno scaling to Postgres administration, all through conversation.
• Honeycomb - Neotask investigates production issues and analyzes distributed traces on Honeycomb - observability through conversation, not dashboards.
• OneDrive - Search and manage your OneDrive files through conversation - Neotask runs on Neotask to organize Microsoft 365 content without navigating SharePoint or the OneDrive web app.
• Prometheus - Query metrics, investigate alerts, and understand your system's health - Neotask speaks PromQL.

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