Connect PagerDuty and AWS for Smarter Incident Response

Route AWS alerts into PagerDuty, trigger runbooks, and close the loop between cloud infrastructure and on-call teams.

AWS powers the infrastructure. PagerDuty manages incident response. Connecting them means alerts become tracked, routed, and resolved incidents - not just noise.

Instant Alert Routing from AWS

Forward CloudWatch alarms and SNS notifications directly into PagerDuty for on-call paging.

Automated Runbook Execution

Trigger AWS Systems Manager runbooks or Lambda functions from PagerDuty incident actions.

Full Incident Context

Pull AWS resource metadata and CloudWatch metrics into PagerDuty incident timelines.

What You Can Automate

CloudWatch to PagerDuty Pipeline

Route high-severity CloudWatch alarms through SNS into PagerDuty with full metric context.

Auto-Remediation on EC2 or RDS Incidents

Invoke SSM runbooks to restart, snapshot, or failover resources from PagerDuty incidents.

Cost Anomaly Alerting

Send AWS Cost Anomaly Detection findings into PagerDuty to page the platform team.

Security Event Escalation

Forward GuardDuty and Security Hub findings into PagerDuty with severity mapping.

Deployment Health Gating

Correlate CodeDeploy events with PagerDuty incident rates to auto-rollback on spikes.

How It Works

Connect AWS to PagerDuty

Create an SNS topic subscribed to CloudWatch alarms pointing at PagerDuty Events API.

Define Routing Rules

Map alarm names and severity tags to the correct PagerDuty service and escalation policy.

Set Up Response Plays

Configure PagerDuty to call AWS SSM or Lambda for automated remediation.

Capabilities

Capability	PagerDuty	AWS
Alert ingestion	Events API	CloudWatch, SNS, EventBridge
Incident routing	Escalation policies	N/A
Auto-remediation	Response plays	SSM, Lambda, Step Functions
Context enrichment	Custom fields	CloudWatch metrics, tags
Security alerting	SLA tracking	GuardDuty, Security Hub
Cost anomalies	Event rules	Cost Anomaly Detection
Deployment correlation	Change events	CodeDeploy, CodePipeline

Why Connect PagerDuty and AWS

Raw CloudWatch alarms alone are not an incident management strategy. PagerDuty turns noisy cloud alerts into actionable, routed incidents.

What Gets Automated

CloudWatch alarms route through SNS to PagerDuty
Event rules deduplicate and suppress noise
Incident timelines include AWS resource metadata
Response plays trigger SSM runbooks or Lambda
Analytics show which AWS services generate the most incidents

Remediation at Speed

PagerDuty response plays can invoke AWS Systems Manager Automation without the responder leaving the incident workflow.

Continuous Improvement

PagerDuty analytics correlate incident frequency with AWS architecture decisions.

Try Asking Neotask

Set up PagerDuty to page the platform team when a production CloudWatch alarm fires.
Create a response play that restarts a failing ECS service from PagerDuty.
Route GuardDuty high-severity findings into PagerDuty for the security on-call.
Pull CloudWatch metric data for the affected resource into the PagerDuty incident.
Set up a maintenance window suppressing staging CloudWatch alarms every Sunday at 2 AM.
Create an EventBridge rule that sends CodeDeploy failures to PagerDuty.
Show me all PagerDuty incidents from AWS CloudWatch in the last 7 days by service.

Pro Tips

Tip

Use deduplication keys set to CloudWatch alarm ARN to prevent alert storms.

Tip

Tag every AWS resource with a team identifier and map to PagerDuty services.

Tip

Store remediation Lambda ARNs as custom fields on PagerDuty services.

Frequently Asked Questions

How do CloudWatch alarms get into PagerDuty?

Via SNS topic subscribed to the PagerDuty Events API endpoint.

Can PagerDuty auto-resolve on CloudWatch recovery?

Yes. Recovery notifications map to the original incident via deduplication key.

What AWS services integrate with PagerDuty?

CloudWatch, SNS, EventBridge, GuardDuty, Security Hub, Cost Anomaly Detection, CodeDeploy, and more.

Can I trigger AWS remediation from PagerDuty?

Yes. Response plays can invoke SSM runbooks or Lambda functions.

Automate AWS Incident Response with PagerDuty

Let Neotask wire up CloudWatch alerts, routing rules, and remediation runbooks.

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