Refiner

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NPS and CSAT surveys pile up fast, and reading through every response to spot what's actually driving a score change is slow work. Refiner connected to Neotask lets you ask natural-language questions about your survey results directly — what's trending, what topics are coming up repeatedly, and what's pulling satisfaction scores up or down — instead of manually scanning response after response.

• Analyze NPS, CSAT, and other in-app surveys collected in Refiner
• Ask natural-language questions about results instead of building a report
• Surface trends and emerging topics across responses

What you can automate

Refiner

Analyze survey responses collected in Refiner, including NPS, CSAT, and other in-app surveys. Users can ask natural-language questions about results, surface trends and emerging topics, and identify what is driving satisfaction scores.

Real workflows

Find out why a CSAT score moved

Ask Neotask why your CSAT score shifted this month; it reviews the responses collected in Refiner and identifies the topics and comments driving the change.

Frequently asked questions

What survey types does this work with?

Analyze survey responses collected in Refiner, including NPS, CSAT, and other in-app surveys. Users can ask natural-language questions about results, surface trends and emerging topics, and identify what is driving satisfaction scores.

Do I need to build a report first?

No — you can ask a plain question about the results and get an answer, rather than exporting data and building a report yourself.