productivity
Unthread is a support helpdesk built around conversations, and this connection lets Neotask search across those conversations, pull up one specific ticket with its custom fields, and report on SLA and time-series performance: the kind of digging a support lead would otherwise do inside Unthread's own reporting views.
| Unthread | Search Unthread support conversations, look up a specific conversation and its custom fields, and pull SLA and time series analytics on helpdesk performance. |
Ask Neotask for this week's SLA numbers and it pulls the time-series analytics from Unthread instead of you opening the reporting dashboard.
Describe what the ticket was about and Neotask searches Unthread conversations to surface the matching one, custom fields included.
Yes, looking up a conversation's custom fields is part of this connection.
The connection is scoped to searching, looking up, and reporting on conversations and performance metrics.